FAQ
GENERAL
Do you take all the pictures yourself?
Absolutely! Each image featured in my artworks is personally photographed by me to ensure authenticity and uniqueness. You won't find any mass-produced stock photos in my collections.
How do you create your pieces?
My creative process begins with the careful selection of images, which I then edit and enhance using various photography software applications. By manipulating layers and enriching the colors, I bring my artwork to life. To learn more about my artistic journey, please visitThe Artist Page.
Do you offer your artworks as digital files for download?
Unfortunately, no. I am committed to providing my customers with high-quality, museum-standard photo prints that I can personally certify and endorse for their excellence.
Where are the prints made, mounted and framed?
I work with Whitewall, an award-winning photo lab known for producing gallery-quality photo prints, mountings, and frames. They have been voted the world’s best photo lab by TIPA seven times.
What material are your prints made of?
I print my artwork on Canson Infinity Rag Photographique, a premium 100% cotton, museum grade fine art paper known for its exceptional quality and longevity. This unique smoothness, achieved by incorporating natural minerals during manufacturing, gives the paper a sensual, understated texture that enhances the art.
Rag Photographique is specifically designed to meet the high longevity standards of the digital fine art market, with archival quality that ensures your fine art prints (Giclée prints) maintain their color and quality for up to 100 years, far outlasting traditional photo papers.
Canson is also committed to environmental sustainability, working to preserve forests, reduce CO2 emissions, eliminate toxic substances from its products, and minimize water usage and waste.
- Surface feel:Â Smooth
- Surface finish:Â Matte
- Weight:Â 310 gsm
- Material:Â 100% cotton
Do you offer limited editions?
Yes, all of my prints are limited editions. The small prints are limited to 20, the medium to 10, and the large to 5. Each print is individually numbered and hand-signed by me, ensuring its exclusivity. Additionally, every print comes with a Certificate of Authenticity that includes a unique serial number to guarantee its originality and value.
Does the print come with a certificate of authenticity?
Indeed, each print is individually numbered and accompanied by a signed Certificate of Authenticity. This certificate confirms the print’s genuine origin, includes a unique serial number, and assures its gallery-grade quality.
What payment methods do you accept?
For payment, we accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Meta Pay.
FRAMING & SIZE
Do you offer framing?
Yes, all three sizes can be purchased mounted and framed with a black or white floater frame. If you would like a different frame style or color, please don’t hesitate to reach out to me at charlotte@charlottefonne.com—I’d be happy to work on a custom order for you!
What size frames do I need for my prints?
The Small and Medium prints come in standard sizes (16" x 24" and 24" x 36"), making it easy to find ready-made frames. For the Large size (40" x 60"), I recommend opting for a custom frame from your local framer.
What materials are your frames made of?
My floater frames are custom-made from solid hardwood, creating a unique visual effect with a gap between the image and the frame, which gives the impression that your artwork is levitating. The contemporary design is both elegant and subtle, enhancing the presence of the piece without overwhelming it. Available in two colors—black or white—the frame complements a variety of styles.
What are the sizes of the frame?
Frame measurements:
- Frame Width:Â 0.6 in. (15 mm)
- Frame Depth:Â 1.14 in. (29 mm)
- Frame Shadow Gap:Â 0.27 in. (7 mm)
Where can I purchase a frame for your print?
Frames for my prints can be found at retailers such as Michaels, Target, Etsy, Plakat Kunst, or Amazon.
SHIPPING
How much does shipping cost?
Enjoy free shipping on all items, always!
Do you ship worldwide?
Currently, I only ship within the United States, but I am working on offering international shipping in the future. Please sign up for my mailing list to be notified when it becomes available.
If you reside outside the US and wish to purchase a piece, feel free to reach out to me at charlotte@charlottefonne.com with your location and the size of the artwork you desire. I will provide you with a personal quote, including your shipping costs.
How long does shipping take? When will my order ship?
Your order will typically arrive within 1 to 3 weeks, depending on the options selected for your artwork. This timeframe includes production, dispatch, and delivery. Once your order ships, you'll receive an email with a tracking number to track its progress.
How will my order be shipped?
Mounted and framed artwork is carefully packed with bubble wrap in a sturdy box to ensure safe delivery. Prints are shipped rolled in a durable tube to protect them during transit.
Do I receive a tracking number once I place an order?
Absolutely! After placing your order, you will receive a confirmation email indicating that your order has been added to my production queue. Once your package is on its way, a subsequent email will be sent with your tracking number. If your order hasn’t arrived within 10 days of receiving your tracking number, please reach out to me at charlotte@charlottefonne.com with your name and order number, and I will investigate.
What shipping methods do you use?
I primarily use UPS for shipping, but I also offer FedEx as an alternative.
Once I have placed my order, can I change it or edit the shipping details?
If you need to update your shipping details, please inform me at charlotte@charlottefonne.com as soon as possible. If your order has not yet shipped, I will be able to make the necessary changes.
CANCELLATIONS & RETURNS
Can I cancel my order?
Once an order is placed, it immediately enters the production process and cannot be canceled.
Can I return my order?
As all items are custom-made upon order, I cannot offer refunds for a change of mind once an order has been placed. Please note that my e-gift cards do not expire, but they are non-refundable once purchased.
My order was damaged. Can you replace it?
Of course! If your order is incorrect or has arrived damaged, I will promptly arrange for a replacement. Please email me at charlotte@charlottefonne.com within 24 hours of delivery with a detailed description and photos of the damage or issue (these photos will assist in lodging a claim with the shipping provider). If a return is approved, you will receive a prepaid return label to send back the item in its original condition and packaging.
Have any more questions?
Feel free to reach out! You can message me through the Contact Page or directly email me at charlotte@charlottefonne.com.