Refund policy

REFUNDS
Each artwork is printed to order, so I cannot offer a refund for a change of mind once an order is placed. This includes an order placed with the wrong artwork, size or finish, so please check your choice before you order. Gift cards are non-refundable and do not expire.

DAMAGED OR DEFECTIVE ORDERS
If your order arrives damaged, with a print defect, or different from what you ordered, I replace it. Please accept the delivery even if the box looks damaged: refusing it delays the replacement. Email me at charlotte@charlottefonne.com within 7 days of delivery, with your order number and at least 2 clear photos of the issue, taken in daylight. I file the claim with the lab. Once it is approved, I send the replacement, and I'll let you know if the lab needs anything else from you. You never have to ship anything back.

EXCHANGES AND CANCELLATIONS
Once an order is placed, I send it to production, so it cannot be exchanged or canceled.

QUESTIONS
For any question about an order, email me at charlotte@charlottefonne.com.